The customer is responsible to communicate or maintain his/her contact information and address current in the call2roots database maintained by IPSITA TELECOM. This can be either done by the customer himself/herself by visiting his/her account at call2roots.com (hereafter referred to as 'our website' or 'website')or by calling Customer Support.

Customer's local telephone or cellular service is a pre-condition for accessing all the call2roots services.

Call2roots is NOT a substitute for customer's local telephone service and so this service does NOT support 911 emergency calling facilities.

Call2roots is a pre-paid long distance service ONLY and is available as long as there is a credit balance in customer's account. A customer is expected to replenish his/her credit balance from time-to-time by using credit/debit card.

On rare occasions negative balance in customer account may occur due to simultaneous calls made from more than one registered telephone numbers of the customer’s account when the account balance is very low. In such rare situation the negative balance amount will be recouped from the next recharge amount of his/her account.

Fractional calls will be rounded UP to the next round minute e.g. a 4.4 minutes call will be rounded to 5 minutes for billing only applicable to PIN-Less Long distance call service and not calling card. For Calling card see the details of each card.

In case a customer wants to close his/her account, we will refund any unused portion of the customer's credit balance less $3.00 cancellation fee. This is applicable for initial payment only. For balance of recharge money the customer should use up the balance fully by making calls and cannot claim refund. Eligible refunds will be batch processed with an email confirmation to the customer on the last working day of the month in which refund is requested.

Rate changes may occur without any prior notice. However all rate changes will be posted on the web site http://www.call2roots.com for customer information. Customers are advised to monitor rates on the web time-to-time.

Local access to all markets is NOT available i.e. local number access to all customers can not be ensured. If the customer is not covered by local access numbers he/she is advised to use phones/cell phones those have nationwide free dialing to access Call2roots service or use toll-free access number as explained in paragraph 10 below.

Though there is a toll free access number available for the customers, the use of this will bear a per minute toll free access fees in addition to the call rate where call is made. Current Toll Free access fee information is available at FAQ section at www.call2roots.com.

The account number is the customer’s first registered telephone number and it cannot be changed by the customer. All other registered numbers may be changed by the customer.

Call2roots rates do not include any duties, sales, use, value added, excise, federal, state, local, public utility or other taxes. All such taxes if applicable shall be charged to the customer along with the charge for the calls made unless the customer provides us with an appropriate exemption certificate. Some details are as follows: (a) there is NO account opening fees, connection fees, and account maintenance fees. (b) fees for the Use of Toll Free Access. Information on this is available at of FAQ section at www.call2roots.com and is applied in addition to the published rate for the route called.

While great care has been taken in the development of IPSITA TELECOM'S call2roots system to avoid such situation, we recognize our valued customer's right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. IPSITA TELECOM sincerely wishes to maintain good and lasting relationship with its valued Customers / users of call2roots service and so it is advised that the customer discuss the transactions in question with call2roots through Customer Support at or by email at accounts@call2roots.com first. Our database maintains detailed log on every call made and every payment transaction by every customer for one full year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $75.00 processing fee per erroneous dispute from his/her credit balance with call2roots. In case of shortage of fund in customer's account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.

By entering/using a promotion code of a referrer while opening www.call2roots.com account you understand that the specific referrer, if he happens to be a marketing partner of IPSITA TELECOM , will have access to certain information on your account like name, email address, www.call2roots.com account telephone number, recharge dates, and amounts. IPSITA TELECOM marketing partners are legally bound to handle such information with strict confidentiality.

In general, offers (including lucky draws and promotional offers) have been announced and in future many offers shall be coming up on our website. Any offer can be repeated after regular intervals. IPSITA TELECOM reserves the right to revise or change the terms and conditions in each and every ongoing and/or upcoming offer. The prizes of lucky draws, the conditions and the last date of all promotional offers are subject to change and can be revised from time to time.