Call2roots Service is an international long distance calling service.

Call2roots offers you a very good quality voice, extremely competitive rate with no hidden charges. You can access this service from any phone in US by dialing from the corresponding US State Access Number or the toll-free number 888-763-6454.

Call2roots offers calling services to various countries and tries to give the best rates to its customers The complete details on tariff are available on Tariff Pulse rounding is of 60 seconds. Taxes, fees and surcharges will be as per the Federal, State and Local regulations.

You can recharge your account at any point of time with the $5, $10, $20, $25, $50, $75 and $100 Calling Value plans (applicable taxes will be extra).

In most cases, you will notice a significant improvement in transmission quality because we carry your calls to India through our own state-of-the-art telecom network starting from our partner hub in New York all the way to India.

In most cases, you will notice a significant improvement in transmission quality because we carry your calls to India through our own state-of-the-art telecom network starting from our partner hub in New York all the way to India.

Currently, the rates are independent of the time and the place you call from, however if you are calling from a cellular phone, you may have to incur airtime and other surcharges as levied by your cellular service provider.

No. Applicable taxes and surcharges will be in addition to the rate per minute tariff.

The charges are same as placing a call from any regular landline phone. Sometimes, however, your wireless service provider might levy additional charges on your account for using the service on your cellular phone. Please check with your cellular phone operator to understand their costs.

Yes, at the time of signup or recharge, applicable taxes would be charged as per the US Federal and State laws.

The tax would be applicable as per the US Federal and State laws. Different states in the US have different tax rates/ laws whereby some states have taxes which are higher/ lower than other states. The tax rate would be applicable based on your billing address.

You can access call2roots services from all states of USA, by dialing our toll-free access numbers from any phone including your cell phone and enjoy a crystal clear voice quality. Our Toll-free Numbers are:

To place a call:

Choose Corresponding Access Numbers from list in website.

TollFree Number : 1-888-763-6454 ( Charges 2 Cents extra)

24x7 Customer Care: 1-888-837-9290

There are two ways by which you can place a call through call2roots service, they are

1. Through Registered Phone number

2. Through Non-registered Phone number

The call2roots service is available across all states of USA. Simply log on to www.call2roots.com

Additional product and service information is available on our Website or by contacting our Customer Service Center at 1-888-837-9290

Our Prepaid service is designed to meet all the needs of customers who prefer to buy calling cards. However, ours is a far superior service to those offered by calling card providers as we have superior voice quality and have no hidden charges i.e. no connection charges, no monthly charges, no account maintenance fees etc.

You can sign up for call2roots by visiting our website at www.call2roots.com and click on 'Sign-up'. During signup, you will be required to select a calling plan ($5 plan, $10 plan etc.), register up to 3 phone numbers, and provide an email address and other personal information. Finally, you will be required to provide us with the necessary payment details for your account including a valid Master Card or VISA. Once you have successfully signed up, your account will be created and the account details would be sent to your email ID, given by you at the time of signing up.

Your account details are sent to your email ID registered with us at the time you sign up for the service. Please note that you may start using the service as soon as you receive the account details in your email ID.

When you register a phone number with call2roots, you no longer need to enter Your Account ID to access our service from that phone number. In a few cases where your local exchange carrier does not provide us with the Caller Line Identification (CLI) you may be asked to enter your Account ID even when dialing from a registered phone number. You must make sure that the caller ID number (Calling Line Identity or A-Number Identity) is activated on the phone line that you register with us. It is recommended that only a secure phone line is registered - that is, a number that is not publicly shared. You CANNOT register payphone numbers, nor can you register a number that is on a local PBX. You should also avoid registering shared phones such as a common dormitory phone or other shared phones. You CAN register your home phone, your cellular phone, as well as an office phone as long as it is a private line.

You can register up to 5 registered phones for the service. However you can always use call2roots from any other phone using your Account ID.

If you do not have access to a secure phone line, when signing up, you may choose not to register any phone number. However, you can add one later by accessing My Account section on www.call2roots.

Many offices use a PBX for making and receiving phone calls. You will know that you are on a PBX generally when you have to dial a number (ex. 9) to get an outside line. These types of systems generally use different phone numbers to make outgoing calls. Therefore, when a customer makes a call from a PBX number, call2roots is unable to identify that user and you will be required to enter your Account ID followed by your 4 digits PIN.

Please do not register a hotel or a hostel number for your account security. To prevent misuse of your account (by anyone else using the phone line) please use your Account ID and 4 digits PIN for dialing.

Signing up with call2roots online enables you to manage your account easily. Your personal details remain confidential in our highly secure system. You also have the convenience to view call or recharge details, manage password and payment receipts at a click of a button.

Call2roots does not force you into any time commitment since we are confident of the value and quality of our service. There is no cancellation fee associated with our service, however if you choose to cancel the service you will forgo any balance in your prepaid account and there will be no refund of money from call2roots.

Your website Account ID is unique and hence it cannot be changed. However, you can change your website password by logging into your account.

After you have successfully signed up, you can start using call2roots services as soon as you get your Account details in your email ID. Please note that we will be mailing the account details to the email ID given to us during registration.

When using one of your registered phone numbers to make a call, simply dial our toll-free access number and enter the destination number you would like to reach. In a few cases where your local exchange carrier does not provide us with the Caller Line Identification you may be asked to enter your Account ID even when dialing from a registered phone number. You must ensure that the caller ID number (Calling Line Identity or A-Number Identity) is activated on the phone line that you register.

Once you have dialled our Toll Free Access Number , you will be prompted to enter the destination number (assuming the call is made from a registered phone number and PIN is disabled by the customer) you would like to reach, starting with country code eg, 00913325005716 for a Kolkata phone number.

When you are trying to reach a number in India from United States of America, there are three components to the number that you must dial i.e. country code, STD code, and phone number. The country code for India is 0091. The STD code depends on the city or town you are calling. For example, the STD code for Mumbai is 22, New Delhi is 11, and Chennai is 44. Finally, you must enter the phone number of the individual you are trying to reach. For example, to reach a Kolkata number such as 25005716 you would dial '0091-33-25005716'.

When using any other phone to access the service, you dial our toll-free access number , you will then be prompted to enter Account ID and your PIN. After you enter these digits and the system has identified you as a call2roots customer, you will be prompted to enter the number you would like to reach.

When using call2roots from your cellular/wireless phone, you enjoy the same low rates as you would by using call2roots service from your regular phone line. Thus, you are no longer limited by high international calling rates provided by cellular phone companies. Note, if you use a cellular phone to dial one of our access numbers, we are not responsible for any additional charges your cellular service provider may levy on your account for using the service on your cellular phone.

Dial the Toll-Free Access number, enter your Account ID and 4 digit PIN along with the destination number you wish to call after the prompt. In fact, you can even register your cellular phone with call2roots and skip entering the Account ID altogether while making calls from your cellular phone.

Go to our website www.call2roots.com. Click on My Account tab and enter your User ID & website password. Your user ID and website password are emailed to you at the end of successful registration to call2roots service.

All call2roots customers have the access to our online account management tool. This tool is accessed by logging into My Account on www.call2roots.com. This customized tool allows you to maintain your account details, see your call details and recharge your account.

You can change any of the registered phone numbers through the web or by calling customer service center. To make the changes through the website log onto 'My Account' section of the website and click the 'Account Profile' option or call our customer service center for assistance.

Please log onto 'My Account' section of the website and click the 'Account Profile' option or call our customer service center for assistance.

You can change your password by logging on to My Account page on our website www.call2roots.com.

You can change your Master Card or VISA details through the website or by calling customer service center. To make this change through the website, please log onto 'My Account' section of the website and click the 'Account Profile' option or call our customer service center for assistance.

You can change your email address through the website or by writing to us at info@call2roots.com or by calling customer service center for assistance.

Please refer to the Customer Service Agreement on the website (clause G: Suspension and Cancellation of the Services).

If you know your Account ID, but have forgotten your PIN, go to My Account section > change password page. Then disable PIN and re-enable with new password.

Please go to My Account section > change password page. Then disable PIN and re-enable with new password or call our Customer Service Centre.

If you suspect that someone else has unauthorized access to your account, you will need to change your Passwords immediately. Please log on to your 'My Account' at our website www.call2roots.com or call Customer Service Center. Please protect the privacy of your account at all times and do not share your Password with anyone else.

We are currently offering only Prepaid option and accept payments only through Master Card or VISA.

You can pay for the Calling Value Plan through the Master Card or VISA only.

Failure to exactly match any of the above mentioned information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card or credit limit available.

You can select a sign-up amount which is the initial Calling Value / Account Balance ($5, $10, $20, $25, $50, &75, $100). Every time a call is made, the call charges are deducted from this balance. You may top up your Account balance at any time by accessing our website www.call2roots.com.

Other operators deduct the value of the tax from the talk time you get on the card. We give you full talk time on your chosen calling plan and charge tax over & above the calling plan. This transparent process helps you to know the talk time available.

Charges for the telephone calls are measured in whole minutes. All calls, which are fractions of a minute, are rounded up to the next whole minute (e.g. a call which lasts 1 minute 45 seconds will be charged as a 2 minute call). Timing on calls begins when the called party answers the call. Timing on calls ends when the calling party hangs up or call2roots network receives an "on-hook" signal from the terminating carrier - which is when the called party hangs up.

You will not be charged for non-connected calls. In the unlikely event that you are ever charged for non-connected calls we will be more than happy to refund you the amount. However if you are using any payphone for the same, the pay phone surcharge will be charged to your account.

You will not be charged for busy signals. In the unlikely event that you are ever charged for non-connected calls we will be more than happy to refund you the amount. However if you are using any payphone for the same, the pay phone surcharge will be charged to your account.

At present we accept Master Card and Visa only.

You can recharge your prepaid account online at www.call2roots.com or through the Customer Service Center. To recharge online, please log on to 'My Account' section of the website and click the 'Account Recharge'. Your account can be recharged in denominations of $5, $10, $20, $25, $50, $75 and $100.

No, there is no validity period. The prepayments/recharge credited to your Account does not expire as long as your Account remains active. If your Account does expire, we will not be obligated to refund any balance remaining in your Account. See our Expiration Policy in Customer Service Agreement for more details.

Please make sure that expiry date on the Master Card or VISA matches the date, which you have keyed in. Also please make sure that the billing address of the Master Card or VISA matches the address mentioned in your account. Failure to exactly match this information will result in a declined transaction. Also, please contact your bank to make sure there is no issue with your card.

CVV verification number is for your safety and security. Call2roots requires that you enter your Master Card or VISA's verification number. The verification number is the last 3/4 digits of the number printed on the back of your Master Card or VISA.

We use state-of-the-art security features like many other highly secure Internet sites. We use SSL and 128-bit encryption. Our website is VeriSign certified. Your personal information is heavily encrypted as it travels from your browser to our server, and once it reaches us, it is safe behind multiple layers of security.

No. All information you submit will be kept strictly confidential. We also take extra measures to protect your sensitive information by restricting access and encrypting your sensitive personal data.

Yes. We have taken steps to ensure that your Master Card or VISA details or other sensitive information is never sent unprotected over the Internet. Through the use of a security protocol known as SSL, we encrypt your transaction information prior to transmission over the Internet so it can't be read in transit. This works to keep your Internet transactions private and secure.

We will send service confirmations, other account-related details, updates to our services and information about other products and services we believe may be of interest to you, to your registered email account. Thus, the email account is a necessary component of your call2roots account.

Our system can recognize up to 5 different phone lines registered on your account. This feature allows you to skip entering your Account ID when placing calls through these 5 registered lines (except in a few cases where your local exchange carrier does not provide us with the Caller Line Identification). You must make sure, however, that the caller ID number (Calling Line Identity or A-Number Identity) is activated on the phone line that you register.

If you are calling from a registered phone number, you will not be prompted for an Account ID. This feature helps you to get directly connected to your destination number without dialing the Account ID.

No you can only use this facility when dialing from a registered phone number.

If someone, say your friend, has already registered your phone number for PIN less dialing then you cannot register that number back from him. Please note that a phone number can be registered to one account only at any single point of time. In this case, if you want your phone no. to be registered with your account, then you would have to ask your friend to un-register the phone number from his account.

No, your PIN will not be disabled. Your four digit PIN is enabled as default settings for additional security on your registered phone number. In case you feel that your registered phone is secure enough, you may choose to disable it for convenient dialing. To disable it, please login to your account and click on Account Profile. By checking on "4 digit PIN", you will be able to disable this feature.

By enabling 4-digit PIN dialing, you will be prompted to enter your 4 digit PIN when making a call from either registered or unregistered phone line. This is for your account security.

Log on to My Account and click on Account Profile. By checking on "Enable PIN" you will be able to enable this feature.

Presently, we are not charging for this service.

Yes, you can change your PIN by login to your account.

Speed dial is a process where you can dial only one digit instead of the entire number including STD code. In simple language, it serves as a shortcut.

No, there can be only a single digit; anything between 1 and 9 excluding 0 (zero).

You will not be able to view the Speed Dial option unless you have configured ANI for PINLESS dialing. On the top-right corner of the ‘My Account’ page you will find an animated link (Click to configure PINLESS dialing).

Yes. Simply dial the access numbers through your fax machine. Once you have connected to the receiving fax machine, start transmitting the fax. Please refer to your FAX machine user guide to set up the facility.

Yes, you will be charged for the duration of the call, during which your fax gets transmitted.

Presently we are not charging any fees for the service.

Currently, you cannot recharge through the IVR/Call Center. However, we will definitely let you know once this feature becomes available.

You can make simultaneous calls from your account.

Electronic Payment Receipt is a receipt of the last transaction (amount paid) made by you. You can Print and save this E-Receipt.

You can get the Payment Receipt by logging into My Account section of the website and click on the Account History option. You will see the Payment Details link there.

After every successful transaction (amount paid) Electronic Payment Receipt will be generated.

No. You cannot get the receipt for your earlier payments. The receipt will be available only for the last payment transaction.

This is an offer for existing users of Call2Roots calling cards. You may refer to any of your friends/relations. Whenever your friend (here ‘friend’ denotes the registered user referred by you) recharges his/her account for the first time, you would benefit as a referrer. Free minutes would be added to your call2roots account. This offer would be applicable for as many users referred by you, but only at the first recharge purchased by each of them. For instance, if one referred friend makes ten recharges, you will get the free minutes only once, that is on his/her first recharge. The amount of top-up you get is determined by the recharge amount and call rate.

You shall be informed by an email immediately when your referred user makes his/her first recharge and the free minutes will be added to your existing Call2Roots calling card account. Presently you can get up to 300 minutes free. Please read the terms and conditions for Offers and Lucky Draws carefully. Conditions are subject to change at the discretion of Ipsita Telecom.

If you have any questions, concerns or complaints about our service, you may contact our Customer Service Center 24 hours a day, 7 days a week by email at info@call2roots.com or by phone at Customer Care Toll-Free number.

Our Customer Service Center is operational round the clock, on weekends, and on holidays. Please call us at Customer Care Toll-Free number or email us at info@call2roots.com.

You can reach us at Customer Care Toll-Free Number or alternatively you can also mail us at info@call2roots.com.